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The app shows a black screen for a while, but then it loads successfully. Maybe you client just have slow connection and/or little patience to wait.
What may help a lot to speed up loading is compressing your gltf/bin files as described here: https://www.soft8soft.com/docs/manual/en/introduction/Asset-compression.html
I’d also recommend to update your app (both Verge3D runtime and the templates) to v. 2.12.
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is there anyway to unparent an object you previously parented via a puzzles
yes, by leaving the to object slot vacant in this puzzle
ability to “unbind” an HTML object you previously bound to a 3d object
binding a 3d object to an HTML element?
Unfortunately those things are not possible with puzzles at the moment. Perhaps we should think about implementing them. Thanks!
Sorry for not replying earlier. A thorough investigating of this question would require diverting one of the developers from their work. We, however, would be happy to assist you under the terms of technical support plan (also available as part of the Enterprise option).