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Hi Qiangge,
I purchased two of your plugins, Plugin_DiamondMat and Plugin_ContactShadow.Unfortunately, I haven’t been able to get either of them to work properly, despite carefully following all the provided instructions.
I’ve tried reaching out through multiple channels , email, the Verge3D forum, and Gumroad… but I haven’t received a response yet.
I’m really eager to find a solution, as these plugins would be incredibly valuable for my project. I’d appreciate any support or guidance you could provide.
Looking forward to hearing from you.
Best regards,
NathanHello, I’ve been busy with work over the past week and haven’t checked the forum. A group member reminded me that someone was trying to reach me.
I checked my inbox but couldn’t find your email. My email address is [vv4dvv@gmail.com](mailto:vv4dvv@gmail.com). I’ve just sent you an email.
Thank you for trusting and purchasing the plugin. I’ll definitely help you resolve any issues. You can also send me your test project as a package — that will make it easier to identify the problem and provide a solution.
In China, the communication tools I commonly use are Tencent QQ and WeChat. If you have other preferred tools, we can also try those.
I’ve received several emails regarding plugin usage issues, so I’d like to summarize some important notes for everyone:
1.Verge3D version must be 4.7 or above (as this is when the Pzlib library was included). If your version is too old, please upgrade Verge3D. There’s no need to upgrade your 3D software unless necessary.
2.If the plugin menu doesn’t appear on the right side of the Puzzles editor after installation, please check the browser console for any error messages.
In one case, an init.plug file caused an error due to comment lines.3.If you see red puzzle errors, and they are not related to the plugin itself, you can safely delete them and save the project.
These are usually development helper puzzles that I sometimes forget to remove.Attachments:
I have been in contact with the author, Qiangge, and have to say that suppor that he provides with his plugin is fantastic.
Nice to buy plugins from authors like him, that listens to sugesstions and corrects errors, at least in my case.
Hi,Thank you for your trust and great feedback! A good plugin often relies on close collaboration between developers and users for testing and continuous improvement. I really appreciate all your suggestions — I’m committed to fixing any issues that come up, and I see this as a chance for us to learn and grow together. Every bit of feedback helps make future versions even better.
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