Thanks for bringing these issues up! We’ll check them!
As for Max encoding, what version of 3ds Max was used? The latest Max 2021 release comes with Python 3 which supports Unicode paths way better.
Hi Alexander, the customer used the 3ds Max 2019 on Windows 10. I have suggested he create a new Windows user ID in English to solve this issue. Thanks for your point out that, we’ll suggest customers to use version 2021 next time.