[Maya]App Manager does not work on macOS Catalina

Tagged: macOS, maya

This topic has 8 replies, 3 voices, and was last updated 5 years, 7 months ago by FunJoy.Tech.

Viewing 9 posts - 1 through 9 (of 9 total)

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2020-03-16 at 11:31 am #24676

Lijun Ma
Customer

macOS Catalina Version: 10.15.3 (19D76)
Verge3D 3.0.0 for Maya

Can’t start service after clicking the “Run App Manager” menu, and a bunch of system warnings about “developer cannot be verified” pop up. After clicking Allow to run in the Security and Privacy panel, it still not work, but can start the service by manually running “server.py”.

2020-03-16 at 7:51 pm #24692

Alexander Kovelenov
Staff

Hi, this is strange!

We tested on two Catalina macs and it was Ok. How did you installed the plug-in? Did you tried the method described in the User Manual?

Soft8Soft Tech Chief
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2020-03-17 at 2:23 am #24698

Lijun Ma
Customer

Alexander Kovelenov wrote:

Hi, this is strange!

We tested on two Catalina macs and it was Ok. How did you installed the plug-in? Did you tried the method described in the User Manual?

Hi, Alex, thanks. I tried, but it not work.

With granting the root access to execute the “regPlugPath.py,” the “Security and Privacy” poped some alerts, after I allowed all of those, the App Manager is still not work.

Did you increase the permission to run unidentified apps? I have the macOS default mode to the “App Store and the identified developers” mode. I sent a screencast to your email. Please take a look!

2020-03-17 at 7:33 am #24718
Alexander Kovelenov
Staff
Will it help if you temporary disable the macOS Gatekeeper. To do so, launch terminal and type:

sudo spctl --master-disable

Then go to System Preferences -> Security & Privacy and set “Allow apps download from:” to “Anywhere”:
Attachments:
1. disable_gatekeeper.png
Soft8Soft Tech Chief
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2020-03-17 at 8:20 am #24723

Lijun Ma
Customer

Thanks, Alex. It should works. For me, I prefer to start the service manually. I mean, for most users, this option is default to “App Store and the identified developers”.

2020-03-20 at 3:16 pm #24842

Alexander Kovelenov
Staff

I have good news. We were finally managed to reproduce the issue. This happens with Macs which have System Integrity Protection (SIP) enabled. It makes non-standard Python installations to be blocked. We’re working on possible solutions.

Soft8Soft Tech Chief
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2020-03-21 at 10:35 am #24854

Lijun Ma
Customer

That’s great! Thanks!

2020-03-24 at 12:22 pm #24938

Alexander Kovelenov
Staff

Should be fixed in Verge3D 3.1 preview 1.

Soft8Soft Tech Chief
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2020-03-25 at 4:53 pm #24977

FunJoy.Tech
Customer
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