Download GLTF puzzle not working with visibility

This topic has 19 replies, 3 voices, and was last updated 4 years, 6 months ago by Alexander Kovelenov.

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2020-11-06 at 5:59 pm #35092

johngrigni
Customer

If I use the ‘only visible’ option on the ‘export to gltf’ puzzle, it doesn’t work properly. There are many visible components that don’t get exported. I can’t really interpret the console feedback as anything relevant.

You can see the app here: https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:d4c42d0559/applications/Gridscape-AR/index.html

2020-11-07 at 9:29 am #35106

Yuri Kovelenov
Staff

Hi John,

How do we reproduce the issue?

Chief 3D Verger | LinkedIn | X

2020-11-07 at 12:41 pm #35109
johngrigni
Customer
Open up the app, wait a couple of seconds for it to load, then click on the Download button (first attachment). The ‘gridscape.gltf’ file downloads as expected. Open the file and be disappointed by what you see (second attachement), or more importantly, what you don’t see.
Attachments:
1. screenshot_download_button-scaled.jpg
2. Screen-Shot-2020-11-07-at-7.39.51-AM.png
2020-11-07 at 1:11 pm #35113

Yuri Kovelenov
Staff

What program are you using to view gltf files?

Chief 3D Verger | LinkedIn | X

2020-11-07 at 1:12 pm #35114

johngrigni
Customer

Blender 2.90

2020-11-07 at 1:15 pm #35115

johngrigni
Customer

Blender 2.83 gives the same results, as does this website: https://gltf.insimo.com/

2020-11-09 at 6:33 am #35140

Yuri Kovelenov
Staff

Hi John,

can you share the sources of your project with us?

Chief 3D Verger | LinkedIn | X

2020-11-09 at 11:05 am #35157

johngrigni
Customer

link removed

2020-11-09 at 1:54 pm #35161

Alexander Kovelenov
Staff

Hi,
Thanks for sharing your project We figured out why it’s happenning and going to fix the issue in the upcoming Verge3D release. Stay tuned!

Soft8Soft Tech Chief
X | FB | LinkedIn

2020-11-09 at 2:13 pm #35162

johngrigni
Customer

Thank you for your everything!

2020-11-18 at 6:50 pm #35492

johngrigni
Customer

Is there a timeframe for the release with the fix to the download problem? My client is getting impatient. Does 3.5 pre4 have it?

2020-11-19 at 5:33 am #35496

Yuri Kovelenov
Staff

Yes, the fix landed in 3.5 pre4. Sorry for not notifying earlier.

Chief 3D Verger | LinkedIn | X

2020-11-19 at 2:18 pm #35538

johngrigni
Customer

EDIT: It is working, and I’m an idiot. I forgot to update my app in the app manager! So sorry if this has wasted your time.

Nope, it’s still a problem in 3.50.pre4. Now I’m not getting anything. Attached are the puzzles for the download and the error message. Here is a link to the current app folder:
link removed

And here is a link to the current hosted app:
https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:e19a932bc0/applications/Gridscape-AR/index.html

2020-11-19 at 2:54 pm #35543

johngrigni
Customer

Okay, so it is working, but some of the things that should be excluded for being hidden are not being excluded, but some are. Here is the link to the app folder:
https://www.dropbox.com/sh/cdiofsokol8xi19/AAAsXbN-nGvRZ4jlXzCLW1oka?dl=0

2020-11-20 at 5:26 pm #35585

Yuri Kovelenov
Staff

Thank you for the link! We’ll take a look at this as soon as possible.

Chief 3D Verger | LinkedIn | X
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