Problem with refreshing a page with verge3d

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This topic contains 3 replies, has 2 voices, and was last updated by Yuri Kovelenov Yuri Kovelenov 1 month, 1 week ago.

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  • #20120
    Avatar
    HoboCat
    Licensee

    Hello,
    I’m building a webpage with many 3d scenes for different products customization. The user can type text and input images. Verge3d puzles are set to listen for buton click in parent html and then accordingly replaces texture.
    Recently I noticed a bug: when I reload a page with 3d scene, the customization does not work on 3d model anymore, it just shows the starting scene(it seems like maybe verge3d does not listen to button click on parent html). when this happens I can reload as many times as I want and it keeps this error. the only two things that brings a product customisation to work again is:
    1. opening another product customization with another 3d scene and come back to previous product.
    2. clear browser browsing data and reload the customizator.
    some other products doesnt seem to have this issue, but it seems that this problem mostly appears in those 3d scenes that was copied and pasted from previous products.
    Any clues what might solve this problem? browser console does not show any errors.
    Also just noticed that this bug only appears on pc version of google chrome.

    • This topic was modified 1 month, 1 week ago by Avatar HoboCat.
    • This topic was modified 1 month, 1 week ago by Avatar HoboCat.
    #20133
    Yuri Kovelenov
    Yuri Kovelenov
    Developer

    Hi,

    got a link to project?

    3D Verger, the CEO
    LinkedIn | FB | Twitter | VK | 新浪微博

    #20175
    Avatar
    HoboCat
    Licensee

    Can I send it to you pm? The page can not be published yet due to some security issues.

    #20270
    Yuri Kovelenov
    Yuri Kovelenov
    Developer

    Hi,

    Can you make a simpler project that does not contain any sensitive information and provide as an example for that issue? (We’d be glad to provide email support under the Tech Support plan though)

    3D Verger, the CEO
    LinkedIn | FB | Twitter | VK | 新浪微博

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