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Model won’t load as Sneal Peek or .gltf- how do i proceed?

Home Forums Graphics / Maya Model won’t load as Sneal Peek or .gltf- how do i proceed?

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #29832
    Avataroffplan3d
    Newbie

    I have a Maya model that has previously been used in Marmoset and Sketchfab but I can’t get it to work in Verge. Either the Sneak Peek doesn’t load or I get this meaasge- # Error: IndexError: file G:\verge3d_maya\maya_plugin\lib\customAttrs.py line 427: list index out of range

    I’ve tried deleting parts of the model (around 50 parts) and can get 1 parts to work. I’ve also tried exporting the .gltf but can’t open it from the Verge manager. I’m using a trial version for Maya on windows 10 and Chrome.

    Is there anyway to debug or fix the problem please.

    • This topic was modified 3 months ago by Avatarwpadm.
    #29882
    Yuri KovelenovYuri Kovelenov
    Developer

    Hi,

    can you share this problematic Maya file on these forums?

    3D Verger, the CEO
    LinkedIn | FB | Twitter | VK | 新浪微博

    #30091
    Avataroffplan3d
    Newbie

    Hi Yuri, that file was covered by a NDA agreement (a .stp file imported to Maya) but I tried Verge with another simple house modelled in Maya (attached) and that has the same problems. I can get some parts of the model to work but not all the parts.

    Thanks- Dom

    #30093
    Avataroffplan3d
    Newbie

    Hi, I’ve been through this model and found the problem objects. I’ve also zeroed transforms, deleted materials, cleaned mesh etc. but the error message is still-

    # Error: RuntimeError: file S:\Maya_2018_DI\build\Release\runTime\Python\Lib\site-packages\maya\OpenMaya.py line 14568: (kInvalidParameter): No element at given index

    I’ve had to delete hundreds of objects to find the problem, which would make it uneconomic to use in production, are there any easier ways to debug a problem scene?

    Thanks- Dom

    Attachments:
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    #30095

    Hi,
    We’ve checked your example. It looks like there is missing UV data in some of your models which causes a crash in the Verge3D exporter plugin. Going to fix it in the upcoming pre-release (3.3 pre2).

    Co-founder and CTO at Soft8Soft
    FB | Twitter | VK

    #30100
    Avataroffplan3d
    Newbie

    Hi Yuri,
    thanks for the quick reply, although I did check mesh with no UV’s and that worked fine. Do you know what sort of missing UV data was causing the problem?

    Thanks- Dom

    #30104
    Avataroffplan3d
    Newbie

    Sorry to hassle you but do you have any rough release date for 3.3 pre 2, i’ve got a customer who wants to know. Also are there earlier working releases that can be downloaded?

    #30109

    I believe we can do pre2 later this week.

    Co-founder and CTO at Soft8Soft
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    #30117
    Avataroffplan3d
    Newbie

    Brilliant, thanks for all your help. :good:

    #30135
    Yuri KovelenovYuri Kovelenov
    Developer

    :good:

    3D Verger, the CEO
    LinkedIn | FB | Twitter | VK | 新浪微博

    #30211

    The fix landed in Verge3D 3.3 pre2. Check it out!

    Co-founder and CTO at Soft8Soft
    FB | Twitter | VK

    #30266
    Avataroffplan3d
    Newbie

    Hi I’ve tried the newest version of Verge which solved the last Maya issue. But now when i try another scene it just hangs when i try a Sneek Peak (or export .gltf and view). I’ve spent ages trying to get it working manually (adding UV’s to all mesh, cleaning mesh, removing any groups or other nodes, changing materials etc. etc.). Is there any list of things that I need to avoid to get a working model?

    Thanks

    #30308
    Yuri KovelenovYuri Kovelenov
    Developer

    Hi,

    another scene it just hangs when i try a Sneek Peak

    Sorry to hear about those troubles. Can you share this maya file on the forums?

    3D Verger, the CEO
    LinkedIn | FB | Twitter | VK | 新浪微博

    #30368
    Avataroffplan3d
    Newbie

    Hi, I’ve attached the problem file. I can’t get it into Sneak Peek or Puzzels. The other half of this model imports fine but something on the mesh I’ve attached is causing it to hang. I’ve deleted all groupings, zeroed transforms, cleaned mesh and added uv’s to everything. Any idea what the problem is?

    Thanks

    Attachments:
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    #30376

    Hi,
    I’ve checked your file, the issue is similar, but this time UVs are present but have incorrect values (infinity). We’re going to fix this issue by preventing exporting such UVs, meanwhile, you can re-assign UVs on the following meshes:

    polySurfaceShape5

    polySurfaceShape21

    polySurfaceShape10

    Co-founder and CTO at Soft8Soft
    FB | Twitter | VK

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