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Emergency : Bug or not bug ?

Home Forums Bug Reports and Feature Requests Emergency : Bug or not bug ?

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  • #30692
    NaxosCG
    Customer

    Emergency please :

    I’m about to deliver my very first real project, the billard tables.
    Quite all is working well and the customer is happy with the render / technology.

    Just i have a problem with some objects that randomly turn black (understand not-rendered at all).
    When i got this some weeks ago, i was told to “open” the diffuse map slot putting a map into it before export, so i did that, and at the beguinning of my puzzle i set back to default white material.

    Please see the joined video to see what happends :
    Basically – and it is repeatable – i choose a color/material for the “Cadre” (=frame), then i change the “ambiance” (= change to fixed camera, change hdri envir and show/hide background plane with picture). When i come back to the white “studio” ambiance (so back to original hdri, background and free to move camera), frame is blacked out.
    Without changing anything, i go to another ambiance, then back to studio, and the texture is ok.
    So not a problem of missing file, not a problem of closed diffuse slot, as it sometimes works well.

    I hope you guys understand (see video), and i hope i’m the faulty part of the “bug” and i did things wrong : i can share scene/application to Soft8soft guys to check, if needed.

    Thanks to help : the final touch of a 6 months learning / production is stuck to this problem resolution.

    "1+1=3... for large values of 1"

    #30709
    NaxosCG
    Customer

    Oh, i forgot the link to the published test :
    https://cdn.soft8soft.com/AROAJSY2GOEHMOFUVPIOE:4f921f28ff/applications/toulet_iron_240/test-iron240-responsive.html
    Here it is.

    "1+1=3... for large values of 1"

    #30781
    NaxosCG
    Customer

    It seams to be fixed with new release 3.3 from this morning…
    If so, great job, guys… again !
    ;-)

    "1+1=3... for large values of 1"

    #30783

    :good:

    Chief 3D Verger | LinkedIn | Twitter

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