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3D artefacts on iOS v 15.4

Home Forums Bug Reports and Feature Requests 3D artefacts on iOS v 15.4

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #49592
    precismo
    Customer

    Hi Verge :bye:

    One of our models seems to have buggy 3D display as shown in attached screenshot, also online here: link (also need to click on this icon: https://www.philips.cz/c-dam/b2c/cs_CZ/experience/3D_Lumea_2.png ).

    Bug seems to be isolated to beta version of IPAD PRO 3rd gen Safari, OS version 15.4.

    As with previous Apple releases, maybe something to check with Apple in advance before it starts to roll out?

    thank you very much,

    Petr from Precismo

    • This topic was modified 4 months, 1 week ago by precismo.
    • This topic was modified 3 months, 2 weeks ago by precismo.
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    #50367
    precismo
    Customer

    Hi Verge,

    this problem actually got from beta into production on all IOS devices with 15.4. Example page https://www.precismo.com/

    Thank you,

    Petr

    • This reply was modified 3 months, 2 weeks ago by precismo.
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    #50372

    thanks for the heads up, we’ll check it out!

    Chief 3D Verger | LinkedIn | Twitter

    #50373

    Hi, this is a hardware issue introduced by recent Safari upgrade. We’re tracking this issue and working hard to find possible workarounds, meanwhile you can try to temporary disable all postprocessing effects on your app (including GTAO and Outline, if any).

    Verge3D’s Tech Chief
    FB | Twitter | VK

    #50385

    update: we have implemented a workaround to land in v. 4.0 pre2 (expected on Monday)

    Chief 3D Verger | LinkedIn | Twitter

    #50671
    xeon
    Customer

    Any chance you can add that fix to 3.9 so its fixed on stable version too?

    Xeon
    Route 66 Digital
    Interactive Solutions

    #50679

    yes, we’ll release a minor update to v.3.9, likely tomorrow

    Chief 3D Verger | LinkedIn | Twitter

    #50732
    precismo
    Customer

    Thank you, fixed in both 3.9.1 and 4.0 pre3!

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