Zoom issue iOS - Soft8Soft

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago by bargo.

Viewing 7 posts - 1 through 7 (of 7 total)

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2019-03-20 at 11:00 am #13041

oblivion
Customer

Hi folks,

I discovered that there is a zooming issue with iOS related devices (tested on a iPad and iPad Pro).

When I am in fullscreen and stretch and pinch with two fingers to zoom in and out, the whole window gets zoomed (or magnified, so to say), not the model itself. So this makes it impossible to zoom. Hope this makes sense. In window mode (when the model is not maximized for fullscreen), this does not happen. Also on android based tablet or phones, everything works fine.

Is there a solution for this problem?
Best
oblivion

2019-03-20 at 12:54 pm #13044

Yuri Kovelenov
Staff

Hi,

Make sure that your main html file contains the following meta tag in the head element:
<meta name="viewport" content="width=device-width, user-scalable=no, minimum-scale=1.0, maximum-scale=1.0">

Chief 3D Verger | LinkedIn | Twitter

2019-03-20 at 2:39 pm #13058

oblivion
Customer

Great Yuri, thank you!

Is there a reason why this is not on by default?

2019-03-20 at 2:41 pm #13060

Yuri Kovelenov
Staff

It is actually automatically added to new applications created with the App Manager. I guess you’re using an external UI .html file that does not contain this line in it.

Chief 3D Verger | LinkedIn | Twitter

2019-03-28 at 7:27 am #13347

oblivion
Customer

Hey Yuri, you mean in the Menu.html file, right?

I am also experience problems in safari, the model gets stuck at the loading screen. Other browsers work fine…

2019-03-28 at 7:35 am #13349

Yuri Kovelenov
Staff

Hi,

I haven’t seen your project, but you can send me a link via email if you’d like.

Chief 3D Verger | LinkedIn | Twitter

2020-05-23 at 11:35 am #27929

bargo
Customer

Ok so this is still an issue. The code listed earlier is automatically included in the newer version 3.1.1 apps. Same issue of magnifying over moving camera in v3d still exits for Safari on iPad and iPhone. Any ideas?
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