Missing image when uploaded?

This topic has 6 replies, 2 voices, and was last updated 2 years, 2 months ago by prettypicturegirl.

Viewing 7 posts - 1 through 7 (of 7 total)

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2022-02-14 at 10:46 pm #49377

prettypicturegirl
Customer

Hi,

I created a first demo. Its loading slow, but thats no big issue.
I know that the actual configurator will be more optimized.

Still, one weird issue. I write the app, start it locally in a private Firefox window. All good, all textures present.

I upload exactly the same set of files (All of them, including textures! Tripple checked!) to my S3 bucket.
I set them all to public.
Link to Cloudfront & one of the textures is missing.

Thoughts?

2022-02-15 at 2:45 pm #49393

Yuri Kovelenov
Staff

hi,

make sure that all the textures and other files are present in the same folder, rather than being linked from outside.

Chief 3D Verger | LinkedIn | Twitter

2022-02-15 at 3:25 pm #49394

prettypicturegirl
Customer

They are all in there.
Every single one of them…

2022-02-16 at 9:34 am #49415

Yuri Kovelenov
Staff

can you share the link for the uploaded app?

Chief 3D Verger | LinkedIn | Twitter

2022-02-16 at 2:26 pm #49421

prettypicturegirl
Customer

Hi Yuri, I sent you an email regarding this to the info address, I can not share the app here.

2022-02-17 at 8:54 am #49452

Yuri Kovelenov
Staff

You might check this texture – Heating+H2O.png
File names are case-sensitive with regard to uploaded apps. So if you renamed this texture it can work on Windows locally but may not work on the Web.

Chief 3D Verger | LinkedIn | Twitter

2022-02-17 at 10:05 am #49454

prettypicturegirl
Customer

Thanks, I’ll check that. Still if it is the case sensity, why is the other one, Heating.png showing up?
Can it be the “+” sign?
I’ll avoid upper case in the future.
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