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WordPress App Upload Failed

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  • 2025-07-22 at 6:38 pm #83265
    Ignacio Díaz
    Customer

    Hi, I am getting an error in the upload of an app to wordpress. How can I solve this issue? Please

    Attachments:

    1. Captura-de-pantalla-2025-07-22-a-las-2.33.51-p.m.png

    2025-07-23 at 6:41 am #83277
    Alexander Kovelenov
    Staff

    Hi,
    Most likely the issue was caused by some unsafe file contained in your application. You either find and remove it or add the necessary MIME type in WordPress settings as described here.

    Soft8Soft Tech Chief
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    2025-07-24 at 12:07 am #83290
    Ignacio Díaz
    Customer

    I only used an external js called with the exec script. How can I identify the unsafe file? or could this be related to the php settings? what are the optimal php settings?

    2025-07-25 at 7:05 pm #83326
    Alexander Kovelenov
    Staff

    Please review the mime types on the settings page to find the file that fails. If you still unable to find it, please share the app you’re trying to upload.

    Soft8Soft Tech Chief
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    2025-07-29 at 8:23 pm #83390
    Ignacio Díaz
    Customer

    Hi, the upload keeps failing :scratch: , here is the app:
    https://drive.google.com/drive/folders/1cOxtd58IK3jhLdESu6rrfSRNIV3_-B-3?usp=sharing

    2025-07-30 at 6:43 am #83396
    Alexander Kovelenov
    Staff

    Hi,
    Checked locally and online and appears to be working. What is your Verge3D for WordPress version? We suggest updating to the latest 4.10 for best results.

    Soft8Soft Tech Chief
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    2025-07-30 at 6:48 am #83397
    Alexander Kovelenov
    Staff

    Also since your app is really heavy (440 MB) i’d suggest checking the free space on the server or optimize the app for overall file size (e.g. simplify morphed animation for the plants).

    Soft8Soft Tech Chief
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