AR problem bouton not working IOS

This topic has 5 replies, 3 voices, and was last updated 8 months, 3 weeks ago by VIT view.

Viewing 6 posts - 1 through 6 (of 6 total)

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2023-08-08 at 3:03 am #65871

VIT view
Customer

Hi,
I start a new project with VERGE 4.4.0
AR working on Android, but not on iOS (the button not working)
I use exactely the same puzzle that Augmented Reality Demo (I test the demo on iOS and its working)
Here my test : https://v3d.net/mo7
I upload the file .usdz and its working
I can’t found the problem, someone can help me ?
Thank
Best regards

2023-08-08 at 6:36 am #65874

Yuri Kovelenov
Staff

Hi VIT view,

It is important that you add HTML elements (the Enter AR button and others) before you initialize the AR mode. You can just rearrange the puzzles tabs by dragging them – the “interface” tab must go first.

Chief 3D Verger | LinkedIn | Twitter

2023-08-08 at 6:22 pm #65898

kdv
Participant

VIT view wrote:

but not on iOS (the button not working)

As far as I see it’s working

Puzzles and JS. Fast and expensive.

If you don’t see the meaning in something it primarily means that you just don’t see it but not the absence of meaning at all.

2023-08-09 at 5:15 am #65903

VIT view
Customer

Hi,
Thank You Yuri, I restart my projet and its working (I rearrange the puzzles tabs with interface before AR)

kdv what are using iOS or safari version …. because on my iPad its not working (iPad 2019 9th generation / iOS 16.3.1 and safari 16…. )

Thank

Best regards

2023-08-09 at 5:39 am #65904

kdv
Participant

It was an old good iPhone SE (specially for tests in iOS) with iOS/Safari 15.7. It was working yesterday, it’s working right now. See no difference.

Puzzles and JS. Fast and expensive.

If you don’t see the meaning in something it primarily means that you just don’t see it but not the absence of meaning at all.

2023-08-09 at 6:01 am #65905

VIT view
Customer

Ok ….
This morning I upload the projet with Yuri correction and its working

Thanks a lot
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