Verge does not start at all

This topic has 9 replies, 3 voices, and was last updated 3 years, 6 months ago by akhambulator.

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2020-09-25 at 8:27 pm #33377

Participant

Hi, I wanted to try Verge3d and downloaded the Blender version. The addon installed correctly, but the app won’t start either from Blender or from the start menu shortcut. It just flashes the icon on the taskbar and closes. I have absolutely no idea what this is about. I’m on a regular windows 10 machine and I can usually run python things without issue. The only thing that’s not standard here is that I use simplewall for my firewall, but never detected anything trying to go through.

2020-09-26 at 3:27 am #33378

Yuri Kovelenov

Staff

Sorry for those troubles. In what folder did you install Verge3D?

Chief 3D Verger | LinkedIn | Twitter

2020-09-26 at 10:11 am #33403

akhambulator

Participant

It’s on a non-system drive, verge3d folder in root.

2020-09-26 at 11:07 am #33407

Alexander Kovelenov

Staff

Hi,
can you copy-past Blender console here after the crash happens.

Soft8Soft Tech Chief
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2020-09-26 at 11:38 am #33408

akhambulator

Participant

Sure thing, this is what I get:


CAD Transform 0.0.9 : ready
Exception in thread Thread-1:
Traceback (most recent call last):
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\threading.py", line 926, in _bootstrap_inner
    self.run()
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\threading.py", line 870, in run
    self._target(*self._args, **self._kwargs)
  File "G:\verge3d_blender\python\pluginUtils\manager.py", line 38, in runServerProc
    import server
  File "G:\verge3d_blender\python\pluginUtils\..\..\manager\server.py", line 16, in <module>
    import tornado.web
  File "G:\verge3d_blender\manager\lib\tornado\web.py", line 87, in <module>
    from tornado import iostream
  File "G:\verge3d_blender\manager\lib\tornado\iostream.py", line 40, in <module>
    from tornado.netutil import ssl_wrap_socket, ssl_match_hostname, SSLCertificateError, _client_ssl_defaults, _server_ssl_defaults
  File "G:\verge3d_blender\manager\lib\tornado\netutil.py", line 66, in <module>
    ssl.Purpose.SERVER_AUTH)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 589, in create_default_context
    context.load_default_certs(purpose)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 490, in load_default_certs
    self._load_windows_store_certs(storename, purpose)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 482, in _load_windows_store_certs
    self.load_verify_locations(cadata=certs)
ssl.SSLError: nested asn1 error (_ssl.c:4003)

V3D-INFO: Starting glTF 2.0 export
V3D-INFO: Extracting Cube primitives
V3D-INFO: Finished glTF 2.0 export
Exception in thread Thread-2:
Traceback (most recent call last):
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\threading.py", line 926, in _bootstrap_inner
    self.run()
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\threading.py", line 870, in run
    self._target(*self._args, **self._kwargs)
  File "G:\verge3d_blender\python\pluginUtils\manager.py", line 38, in runServerProc
    import server
  File "G:\verge3d_blender\python\pluginUtils\..\..\manager\server.py", line 16, in <module>
    import tornado.web
  File "G:\verge3d_blender\manager\lib\tornado\web.py", line 87, in <module>
    from tornado import iostream
  File "G:\verge3d_blender\manager\lib\tornado\iostream.py", line 40, in <module>
    from tornado.netutil import ssl_wrap_socket, ssl_match_hostname, SSLCertificateError, _client_ssl_defaults, _server_ssl_defaults
  File "G:\verge3d_blender\manager\lib\tornado\netutil.py", line 66, in <module>
    ssl.Purpose.SERVER_AUTH)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 589, in create_default_context
    context.load_default_certs(purpose)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 490, in load_default_certs
    self._load_windows_store_certs(storename, purpose)
  File "C:\Program Files\Blender Foundation\Blender 2.90\2.90\python\lib\ssl.py", line 482, in _load_windows_store_certs
    self.load_verify_locations(cadata=certs)
ssl.SSLError: nested asn1 error (_ssl.c:4003)

2020-09-26 at 1:29 pm #33409

Alexander Kovelenov

Staff

Looks like some networking error. Can you please temporary disable your firewall and check again?

Soft8Soft Tech Chief
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2020-09-26 at 2:40 pm #33413

akhambulator

Participant

Just tried it, and verge launches for a second, the icon appears, then goes away (just like before). And I cant even see in in task manager at all. Is there some other kind of log I can look at?

2020-09-26 at 3:16 pm #33414

akhambulator

Participant

OK – I solved the problem, and it’s completely insane. I live in Serbia and have installed our official smart card ID reader. All of the certs issued by our police are broken, and I found this by searching for the SSL problem from the log. Some people had issues with other python things like anaconda, somebody had problems with autodesk software.

So, if somebody else has this issue: start windows MMC.exe, find all of the certificates issued by the Serbian MUP and delete them.

Here is a solution in Serbian, with a potential workaround: https://algora.petlja.org/t/python-instalacija-windows/999/9

Here is a thread from autodesk with the same problem: https://forums.autodesk.com/t5/fusion-360-support/nested-asn1-error-ssl-c-3947/td-p/9069024

One reboot after deleting the certs and everything runs perfectly.

2020-09-27 at 8:55 am #33435

Yuri Kovelenov

Staff

glad you worked it out! thank you for sharing your solution!