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Puzzle editor opens blank

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  • 2025-06-20 at 3:42 pm #82457
    visualizer
    Customer

    Hi
    I m suddenly getting this error for puzzle editor.
    how can I fix it?

    I tried replacing the .js file from backup set but no luck.
    Is there any way to fix this?

    • This topic was modified 2 months, 2 weeks ago by visualizer.
    • This topic was modified 2 months, 2 weeks ago by visualizer.
    Attachments:

    1. Screenshot-2025-06-20-210804.png

    2025-06-20 at 5:39 pm #82461
    Alexander Kovelenov
    Staff

    Hi,
    It looks serious. Is it the specific app that causes this? If so, please share the visual_logic.xml file from that app.

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2025-06-20 at 6:36 pm #82464
    visualizer
    Customer

    Oh no !
    I just replaced the files in directory with one day previous backup set.
    I should have saved the disaster file for analysis purpose

    2025-06-21 at 6:05 am #82469
    Alexander Kovelenov
    Staff

    Sorry to hear that! So the app restored from the backup works?

    Soft8Soft Tech Chief
    X | FB | LinkedIn

    2025-06-22 at 6:19 am #82484
    visualizer
    Customer

    Yes.. It successfully worked.
    Hope this nightmare doesn’t happen again… lol
    So its not an issue with installation set but the issue in some file in directory. I believe

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